Our Case Studies

Please view a few of our case studies below to see how we have helped business improve their processes and procedures.

GM Accounting Canmor Real Estate
Firewood Association of Aus Ndovu Pty Ltd
Agrichem BeInformed Productions
Australian Visual Bookeepers Aus School Club Fundraising
 
Client: GM Accounting
Brief:
GM Accounting (GM) is a Brisbane based accountancy firm, who approached us looking for a way to better manage their customer interactions.  They needed a system where they could send messages to clients, and clients could do the same, which would be more secure than email, and would allow job requests to be monitored in a more standardized fashion.  This system would also allows GM to store client files in a central area, and allow clients to submit documents or files (such as a MYOB file) to GM in an easy fashion.
Result:
The result was a web based application, which all clients and GM staff could access globally, and allows easy client management, and file transfers. The internal messaging also works for all users, and provides a secure communications history.
   
 
Client: Canmor Real Estate
Brief:
Canmor Commercial Real estate (Canmor) deal with commercial real estate leasing and sales, and business sales.  They are an industry leader in Brisbane, Australia.  Canmor approached SDH to build a system which would allow them to track all enquiries, properties, contacts, communications, and also follow up calls needed.  The system also needed to allow Canmor staff to print reports on all enquiries for a particular property or owner, and keep track of all statistics.  This system would give them further competitive advantage by allowing them to keep track of all enquiries, and market to these enquirers in future if more appropriate properties became available.
Result:
The resulting system is a web based application, accessible by all Canmor staff, anywhere in the world.  The system keeps track of all properties, contacts, enquiries, calls, and generates reports for Canmor and clients of Canmor.  The system is actively used in marketing efforts to ensure the best possible result with the least cost.  This system has made Canmor a very efficient organization, with information sharing between all staff.
   
 
Client: Ndovu Pty Ltd
Brief:
Ndovu Pty Ltd is a leader in the Self Managed Superannuation Fund (SMSF) management industry, and successfully manages hundreds of funds for their clients.  In Australia there are hundreds of thousands of SMSF funds, and there is a legal requirement that every fund has an Investment Strategy document outlining how the fund will operate, and where money will be invested.  Ndovu found a gap in the market, in that many SMSF funds actually did not have Investment Strategy documents, or many of the other legally required documents. 

As such, Ndovu approached SDH, and asked us to produce a system which would allow SMSF managers to easily create the needed documentation.

Result:
The resulting product is a web based application which allows SMSF funds to join the service, and then create all the needed documentation, after filling out a straight forward series of forms and questionnaires.  This system then generates an appropriate SMSF Investment strategy, with all the information the fund requires.  The document generated can be over 100 pages long in most instances.  Additionally this system allows the user to record changes to their SMSF fund, such as new investments, changes in investments, and produces the relevant information for end of financial year reports, and amended Investment Strategy documents. 

This system proved a hit in the SMSF industry, especially with other SMSF advisors who use it to generate the documentation they require easily and efficiently.

   
 
Client: Firewood Association of Australia
Brief:
The Firewood Association of Australia (Firewood) looks after and deals with many firewood suppliers, retailers, and manufacturers.  One of there primary aims is to make the firewood industry sustainable.  Firewood approached SDH to build a CRM system to manage their many contacts, keep track of communications between themselves and their contacts, keep track of required follow ups, and also to keep track of visits to sites for inspections and accreditation checks.
Result:
The resulting system is a web based application, which can be accessed from anywhere by Firewood Staff, and allows them to see their entire history with any particular contact, and to record new communications.  It also keeps track of all site visits by Firewood Staff and accreditation, and allows Firewood members to find suppliers and other industry contacts.

The system also generates reports such as all communications made by staff between a specific date range, State, organization type. This is ideal when assessments need to be carried out for individual or group staff.  These reports are vital for the organization of government funding.

   
 
Client: BeInformed Productions
Brief:
BeInformed Productions Pty Ltd (BeInformed) approached SDH to build an order management system for them to manage operations between sales staff, manufacturing staff, warehouse staff, and delivery staff.  They currently used fax to manage jobs, with sales staff faxing orders to the relevant departments.  This made it almost impossible to keep track of all current and previous orders, and it was not uncommon for orders to disappear entirely.

The proposed system was to allow all staff to see clearly what they need to do, and how much allocated work they have.  It also allows management to keep a clear eye on exactly how many jobs/orders are going through the system, their status, and all previous orders.  It was to ensure that orders are delivered on time, and can be easily tracked throughout the entire process.  This system would also be able to produce reports such as most popular product for a particular period.

Result:
The resulting system is a web based application, which is used by staff who are all in disparate locations.  This system has vastly improved their working methods, and has improved accountability and performance drastically.  Of course, by doing so, the system has also increased customer satisfaction.
   
 
Client: Agrichem
Brief:
Agrichem is a long established global manufacturer and distributor of liquid fertilizers.  With offices globally, Agrichem had a problem in the sheer amount of information they had accumulated in terms of their own documentation, and also libraries of information they had grown over the years.  Agrichem contracted SDH to build a Knowledge Exchange, where all documentation across the company would be submitted, everything from proposals, product information sheets, research, and 3rd party information.  From this system, they needed to be able to search for say a particular chemical name, or product name, and the system would return all information and articles with references to the searched for keyword.
Result:
The resulting was a web based system, built on a dedicated data warehousing server, using Java search technologies.  The system makes it very easy for the company to bring up information pertaining to any keywords they search for, which makes research, and information gathering extremely easy.  For example, they can easily search for a specific companies name, and get every single document ever stored in regards to the company.  This system also indexes documents from PDF’s, word documents, emails, and any other text document.  Allowing OCR’ing of images was the next step in this project, to allow all materials, including images to be indexed.

The system has improved Hatzis’s workload tremendously, as they can now concentrate on doing the work as opposed to rummaging through files looking for tasks that need doing.  It is also substantially easier to bring up information for any job done previously, and keep track of everything they may need in the future.

   
 
Client: Aus School Club Fundraising
Brief:
Australian School & Club Fundraising (ASCFS) supplies organizations who are wishing to run fundraisers with the necessary prizes and all materials to run a fundraiser.  They had three main different types of fundraisers they organized, being raffles, chocolate selling, and cookie selling.  This service was predominantly offered to schools and sports organizations.

ASCFS approached SDH to build software to manage these fundraisers for their clients.  For example, for the raffle fundraisers, the schools needed to keep track of who has how many books, how many tickets and money have been returned, and what is outstanding.  This software was then to produce reports showing the profitability of these events for the organization, and also how much was to be paid to ASCFS for services.  It also was to track prize allocations, and provide information on legal requirements for fundraisers across the country.

Result:
Three standalone programs were built (Raffle Manager, Chocolate Manager, and Cookie Dough Manager).  These were designed to be easy enough for teachers and parents (and P&C associations) to use, yet powerful enough to easily manage the events, and track all requirements and outcomes.  These programs were distributed on CD’s, to literally hundreds of schools nationwide.  The software was a important value-add for ASCFS clients, who previously used excel sheets, and paper records, which were not ideal,  and left the door wide open for errors and missing money.  All of these problems were fixed by the new software provided.
   
 
Client: Australian Visual Bookeepers
Brief:
Australian Visual Bookkeepers (AVB), has many bookkeepers who visit client sites predominantly to complete bookkeeping work.  AVB wanted to create a system so that they could allow staff to easily log hours for any clients, so they could then be billed appropriately, and staff also received pay correctly.  AVB needed a time sheet management system, which could be used from anywhere by only registered staff.  This system was also to allow reports to be generated by either staff or clients to show how much work has been done, and the details of that work.
Result:
The result was a web based application, running from AVB’s own server.  The system allows staff to login remotely, log their hours, and peruse hours they have previously recorded on other days/weeks.  It gives them an exact record of what work was performed, and which client this was done for. 

The system also allows management to have a real time view of who is working where, and how many hours they have worked.  Managers can see easily from reports how much to bill clients, and how much to pay staff.